ITIL

The ITIL Foundation (AXELOS) Training V4 course is designed to provide participants with a comprehensive understanding of ITIL's key concepts, structure, and value to organizations.
1. Introduction to ITIL 4
• Overview of ITIL and its history
• Key concepts of service management
• The ITIL service value system (SVS)

2. Key Concepts of Service Management
• Nature of value and value co-creation
• Organizations, service providers, service consumers, and other stakeholders
• Products and services
• Service relationships, including service provision, service consumption, and service relationship management

3. The Four Dimensions of Service Management
• Organizations and people
• Information and technology
• Partners and suppliers
• Value streams and processes

4. The ITIL Service Value System (SVS)
• Opportunity, demand, and value
• Components of the SVS, including guiding principles, governance, service value chain, continual improvement, and practices

5. The ITIL Guiding Principles
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

6. The Service Value Chain
• Plan
• Improve
• Engage
• Design and transition
• Obtain/build
• Deliver and support

7. General Management Practices
• Continual improvement
• Information security management
• Relationship management
• Supplier management

8. Service Management Practices
• Availability management
• Business analysis
• Capacity and performance management
• Change control
• Incident management
• IT asset management
• Monitoring and event management
• Problem management
• Release management
• Service catalog management
• Service configuration management
• Service continuity management
• Service design
• Service desk
• Service level management
• Service request management
• Service validation and testing

9. Technical Management Practices
• Deployment management
• Infrastructure and platform management
• Software development and management

10. Continual Improvement
• The continual improvement model
• Continual improvement and the guiding principles

11. Certification Exam Preparation
• Sample exam questions and discussions
• Tips for taking the ITIL 4 Foundation exam
• Summary and review of key concepts

12. Real-world Application and Case Studies
• Practical examples of ITIL implementation
• Case studies demonstrating ITIL practices in action